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The 'Ayyan 2.0' app was launched by the forest department
In response, the airline assured passengers would receive refunds for their fares.
Passengers have also suggested installing washbasins outside the toilets on Vande Bharat trains.
The chatbot was developed by the Pathanamthitta district administration.
The Forest Department said more pilgrims are expected on the forest routes in the coming days.
The new, longer trains will replace the Vande Bharat trains' existing white-blue colour combination with a grey-black-orange combination.
They have listed 15 destinations, including Thailand's Koh Samui, Europe's Barcelona, Mallorca and Japan's Kyoto.
Tamil Nadu's State Express Transport Corporation (SETC) has allowed four additional services daily from Chennai for Sabarimala devotees.
The Delhi airport has advised passengers to contact their airlines as the 'low visibility procedures are implemented' due to the poor air quality.
The VAT refund system for tourists is exclusively operated in the UAE by Planet Payment.
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